Refund & Exchange Policy

We have a 14-day return & exchange policy, which means you have 14 days after receiving your item to request a return & exchange.(For example. The tracking information shows which delivered in 10th,you could request a return & exchange before 24th.)

Note: There are three warehouses in the world at present, US ,Germany and China warehouse. Customers in US could return the items to US warehouse, customers in Europe could return the items to Germany warehouse, the customers in other regions need to return the items to China. 

US return and refund Guidelines:

  1. Click on Start A Return  and Request Return, choose a reason . 
  2. We will review your request in 24 hours, please wait patiently.
  3. You’ll need the email address associated with your purchase, or order number. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email (Shipping costs for your return will be deducted from your refund). 
  4. We recommend obtaining a receipt from USPS when dropping off your return so that you can verify that your item was dropped off and sent back, hold on to this until your return has arrived and been processed. 
  5. After we received the iterm, the refund will be processed.

International Returns

  1. Click on Start A Return  and Request Return, choose a reason . 
  2. We will review your request in 24 hours, please wait patiently.
  3. You’ll need the email address associated with your purchase, or order number. Next, you’ll receive step-by-step instructions and a return address sent to your email. You will be responsible for procuring your own return label, we recommend choosing a carrier that provides tracking and insurance(customers need own shipping cost)
  4. Be sure to include your order number and name as a reference inside your return package
  5. After we received the iterm, the refund will be processed.

Exchanges Guidelines:

Please confirm whether there is stock before request exchange.

  1. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  2. If you do not want to make a separate purchase again, please request return at website, and contact info@lacemade.com after you have shipped the iterms back.

Matters need attention

1. To be eligible for a return & exchange, your item must be in the same            condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Customs Duties: The postage and possible TAXES incurred by the return or exchange are fully borne by the customer, otherwise after 30 days, the package will be automatically returned and additional storage fees will be incurred..

3. Please note that all accessories, and items marked ‘SALE’ , Gift Card and Custom order are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned & excahnge item(s).

4. It's important to note that shipping costs are not covered by LaceMade if you just don't want, so we suggest using your local post office for the best service and tracking ID.

5.  To start a return, you can contact us at info@lacemade.com. If your return & exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6.  If order is in free shipping, Return one of items(not all) ,when we refund, we will deduct 5$ from refund of item. (Only charge one)

Return all items, when we refund, we will deduct 10$ from total refund.You can always contact us for any return & exchange question info@lacemade.com

Damages and issues
Please contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping costs
We will bear the shipping fee of return due to quality problems and our mistakes. If you just don't like it, please pay for the shipping to return.

Customs 
We will only bear the TAXES due to quality problems and our mistakes. The postage and possible TAXES incurred by the return or exchange are fully borne by the customer. 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Usually, you will receive a refund within 3 to 5 business days of receiving your returned item.